Returns & Exchanges
We want you to be completely satisfied with your Birdie Fortescue purchase, which is why we offer a 28-day return period for all homeware and textiles. Items must be returned in their original condition and packaging to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal or contact our customer care team with your order number to request a return authorization.
Pack Your Items
Carefully repackage your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse safely.
Ship the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you keep a copy of the tracking receipt.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing